Questions
Payment methods:- How may I pay?
- Are my details and transactions secure?
- What is your Refund Policy?
- What's your ABN and do I need to know?
- What happens if a service expires?
Other things:
- Are you members of the TIO?
- What's your Mission Statement?
- No, really! What's your Mission Statement?
- How many times has The Doctor saved the Earth from the Nestene menace?
Answers
Payment methods:
We provide the following payment options:
- Payment by Visa, Mastercard or Bankcard. No card details are stored on this site.
- Direct Deposit to our account: only available for our consulting services.
- Cheque from an Australian bank: only available for our consulting services.
Your card agency will automatically make any required currency conversions. Transactions will appear on credit card statement as by 'Automatic Networking, Yokine AU'.
Q. Are my details and transactions secure?
This site uses an SSL encrypted interface throughout, not just for purchases. Card data verification to our payment gateway providers is also done over an SSL encrypted link. We do not store your card data.
Q. What is your Refund Policy?
We don't provide refunds for software registration, as the Shareware model provides you with your opportunity to determine if it suits your needs.
We will refund for our network services where it can be demonstrated that we were unable to provide a service of merchantable quality.
We'll also refund where the client did not have legal authority to enter into a contract with us (eg, credit card fraud, identity theft, etc).
Q. What's your ABN and do I need to know?
Our ABN is 73-099-822-965. You only need to know this if you're claiming the GST as an input credit with the Australian Taxation Office, the tax department in Australia.
Q. What happens if a service expires?
The service will simply cease being provided. We do not keep your card details on file, so you will never unexpectedly see charges on your statement from us.
Other things:
Q. Are you members of the TIO?
No. The legislation does not cover us. While we do provide DNS, MX and Usenet services, we do not supply Internet access of any link-size or type. Specifically, under 87(5) of the Telecommunications Act 1997 (Australia), we are not:
- A carriage service provider who supplies:
- A standard telephone service, where any of the customers are residential or small business customers; or
- A public mobile telecommunications service; or
- A carriage service that enables end-users to access the Internet; or,
- A standard telephone service, where any of the customers are residential or small business customers; or
- A carriage service intermediary who arranges for the supply of a service referred to in (a) (i), (ii) or (iii).
Q. What's your Mission Statement?
The opinion here is that Mission Statements are produced only by management teams who have way too much time on their hands and spend it trying to impress one another.
To those who believe companies need mission statements, our message is this: Nobody really cares about that sentence of meaningless buzzwords. Not you, not your staff, not your customers and not the general public.
Q. No, really! What's your Mission Statement?
'To create great stuff and sell it at a profit.'
Q. How many times has The Doctor saved the Earth from the Nestene menace?
Our company is not in any way connected with the BBC's long running Doctor Who sci-fi TV and radio series, though we are certainly great fans. The Autons in Doctor Who were living shop-window maniquins created by the Nestenes who terrorised Londoners, mainly in the 1970s. They returned as the alien menace in the first episode of the new Doctor Who series from BBC Wales in 2005. (For the record though, the answer is 3.)